Payout: 100% of the total order value, excluding shipping fees.

Claim Type: Package not delivered, or no tracking updates.

Eligibility & Criteria:

• Domestic U.S.: Considered lost if not received within 30 days after shipment.
• International: Considered lost if not received within 60 days after shipment.
• Abnormal Status: A claim may be filed immediately when tracking shows a delivery anomaly.

Payout: 100% of the total order value, excluding shipping fees.

Claim Type: Tracking shows delivered, but the customer has not received the package.

Claim Window: Submit within 7 days of the marked delivery date.

Required Proof:

• Official police report.
• Security or doorbell camera footage.
• A formal lost package letter from the carrier.
• Written documentation from another qualified authority.

Item Damaged

1. Payout: Based on the degree of damage, up to 100% of the item value (excluding shipping fees).
2. Claim Window: Must be submitted within 7 days of delivery.
3. Eligibility & Criteria:

• Required: Clear photos of the external packaging and the damaged product.
• Exclusions: Does not cover pre-existing product defects or damage caused by the consumer.
• Note: All claims are subject to Seel's final audit and approval.

Shipping Delay

1. Payout: $5 USD cash per order (or equivalent in your local currency).
2. Claim Window: Must be submitted after the delay condition is met and within 90 days of the purchase date.
3. Eligibility & Criteria:

• Domestic U.S.: Considered a delay if not received within 10 days after shipment.
• International: Considered a delay if not received within 30 days after shipment.
• Automatic Verification: Payouts are determined and processed automatically based on the carrier's tracking data.