Applies only to orders that include Seel
Before filing a claim, please have your order details ready and confirm that your order includes Seel Worry-Free Delivery.
Eligible shipping issues may include loss in transit, delivered-but-not-received packages, transit damage, and delivery delays.
Don't have your order details? Contact info@anleolife.com for assistance.
Only for protected orders
Seel independently reviews and pays out qualified claims.
Anleolife directly handles quality and order fulfillment. Manufacturing defects are NOT covered by Seel's transit damage policy.
Check your order confirmation or purchase summary.
Only for protected orders
2. Contact Anleolife
Review your order summary for 'Seel Worry-Free Delivery'. If still unsure, our support team can verify it for you.
What Issue Are You Facing?
Only for protected orders
Seel independently reviews and pays out qualified claims.
What Issue Are You Facing?
Anleolife directly handles quality and order fulfillment. Manufacturing defects are NOT covered by Seel's transit damage policy.
What Issue Are You Facing?
Check your order confirmation or purchase summary.
Only for protected orders
2. Contact Anleolife
Review your order summary for 'Seel Worry-Free Delivery'. If still unsure, our support team can verify it for you.
Payout: 100% of the total order value, excluding shipping fees.
Claim Type: Package not delivered, or no tracking updates.
Eligibility & Criteria:
Payout: 100% of the total order value, excluding shipping fees.
Claim Type: Tracking shows delivered, but the customer has not received the package.
Claim Window: Submit within 7 days of the marked delivery date.
Required Proof:
Payout: Based on the degree of damage, up to 100% of the item value, excluding shipping fees.
Claim Window: Submit within 7 days of delivery.
Eligibility & Criteria: Add the required photos, packaging evidence, and damage details.
Payout: $5 USD cash per order, or the equivalent in local currency.
Claim Window: Submit after the delay condition is met and within 90 days of the purchase date.
Eligibility & Criteria: Add the qualifying delivery-time threshold here.
After completing a purchase, the customer receives a confirmation email containing a direct report link for starting a claim if a delivery issue occurs.
All claims are submitted through the resolution center. Customers can begin the process from the email link or visit the dedicated claim portal.
After submission, the support team reviews the claim and provides status updates through the resolution center.
Input your email and order number to access the portal.
Click the"Request a refund"button next to the affected items to start the process.
Choose the option that best describes your situation (e.g., lost or damaged).
Select the specific products from your order that were affected.
Upload your order screenshot and carrier letter to verify your claim.
Select how you'd like to receive your reimbursement (e.g., PayPal, Venmo).
Once your claim is submitted, Seel typically reviews and resolves applications withinย 48 hours. We recommend monitoring theย Seel Resolution Centerย for live status updates.
If your claim remains unresolved after this 48-hour timeframe, or if you need further assistance, please contact us atย info@anleolife.com. We are dedicated to ensuring a seamless and worry-free experience for every gardener.
